Volume 7, Issue 1, February 2018, Page: 22-28
The Development of English Conversation Training Course for Front Office Staff: A Case Study of Baiyok Hotel, Bangkok, Thailand
Nongyao Bousri, Department of Business English, Faculty of Liberal Arts, North Bangkok University, Pathumthani, Thailand
Received: Aug. 23, 2017;       Accepted: Sep. 27, 2017;       Published: Dec. 14, 2017
DOI: 10.11648/j.ss.20180701.14      View  680      Downloads  24
Abstract
The purpose of research were to analyze the current working situation (after training) of English conversational skills (listening and speaking) for front office staff of Baiyok Hotel and to develop training course to achieve 70% up effectiveness criteria. In addition, need to survey the front office staff’s satisfaction toward the training course. The sample, was selected by a group of experimental research, was 15 front office staff of Baiyok Hotel, Bangkok, Thailand. The study was conducted by questionnaires. The paired-sample t-test and effect-size were used to analyze the data in order to assess the staff’s ability before and after attending the training program. Mean and standard deviation of items were used to evaluate the front office staff’s conversation and satisfactions toward the training program. The results of the study were found after the course implementation, the front office staff gained higher scores at the significant level of .05, it showed that the content was useful and it can help the staff improve their skills. The next result showed that the staff’s listening ability to customers’ order/requests (4.03) as the most usage during their work and the staff’s speaking ability to customers as the highest usage included English in different social occasions (3.94). The latest result of the most staff’s satisfaction was the highest level in teaching & learning methodology (4.53).
Keywords
English Conversation Skill, Hotel Front Office Staff, Training Course, Satisfaction
To cite this article
Nongyao Bousri, The Development of English Conversation Training Course for Front Office Staff: A Case Study of Baiyok Hotel, Bangkok, Thailand, Social Sciences. Vol. 7, No. 1, 2018, pp. 22-28. doi: 10.11648/j.ss.20180701.14
Copyright
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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