Volume 7, Issue 5, October 2018, Page: 203-210
Transformation and Quality of Social Services in Slovakia: Implications of Social Role Valorisation Concept
Kvetoslava Repkova, The Institute for Labour and Family Research, Bratislava, Slovakia
Received: Aug. 10, 2018;       Accepted: Aug. 23, 2018;       Published: Sep. 28, 2018
DOI: 10.11648/j.ss.20180705.11      View  380      Downloads  39
Abstract
The topic of the quality of social services has been officially institutionalised in Slovakia since 2009 as part of the historically first separate act on social services, as well as a part of the general efforts focused on the transformation of social services. Although the quality system is primarily a policy concept, numerous parallels with the concept of the social role valorisation can be observed. The aim of the study is to present selected aspects of recent developments in the implementation of the new quality system in Slovakia based on the research conducted in 2016. These questions were addressed: According to the providers, is more profound transformation of social services in Slovakia necessary? If yes, what should the transformation relate to? What is the providers’ opinion on the importance of the quality system as part of transformation of social services? What changes do the providers expect in their organisations with regards to the implementation of the quality system? As the research findings shown, the absolute majority of respondents (social service providers) considered the transformation of social services for necessary, while adoption of measures at several levels is necessary. Expectations of transformation changes at systemic level (e.g. financing of social services, stabile legislation, equal status of public and non-public providers), at organisational level, as well as the level of professional performance of social services were identified. The emphasis was put particularly on the need for systemic changes in social services, with considerably lower representation of expected changes at the organisational as well as professional levels. Respondents expressed high confidence in the quality of their own services, not being aware of any major reserves. In the discussion, the author appreciates the concept of the social role valorisation for interpreting and explanations of the obtained, sometimes contradictory, research results.
Keywords
Social Services, Transformation, Quality, Quality of Social Services, Social Role Valorisation Concept, Long-Term Care Services
To cite this article
Kvetoslava Repkova, Transformation and Quality of Social Services in Slovakia: Implications of Social Role Valorisation Concept, Social Sciences. Vol. 7, No. 5, 2018, pp. 203-210. doi: 10.11648/j.ss.20180705.11
Copyright
Copyright © 2018 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Reference
[1]
Act No. 448/2008 Coll. on social services (Zákon č. 448/2008 Z.z. o sociálnych službách). 2008. Available online: https://www.slov-lex.sk/pravne-predpisy/SK/ZZ/2008/448/20180101.
[2]
Strategy on deinstitutionalisation of the social services and foster care system in Slovakia (Stratégia deinštitucionalizácie systému sociálnych služieb a náhradnej starostlivosti v Slovenskej republike). 2011. Bratislava: Ministry of Labour, Social Affairs and Family of the Slovak Republic. Available online: https://www.employment.gov.sk/files/legislativa/dokumenty-zoznamy-pod/strategia-deinstitucionalizacie-systemu-socialnych-sluzieb-nahradnej-starostlivosti-1.pdf.
[3]
National action plan on transition from institutional to community-based care in the social services system for years 2016-2020 (Národný akčný plán prechodu z inštitucionálnej na komunitnú starostlivosť v systéme sociálnych služieb na roky 2016-2020). 2016. Bratislava: Ministry of Labour, Social Affairs and Family of the Slovak Republic. Available online: https://www.employment.gov.sk/files/rodina-soc-pomoc/soc-sluzby/narodny-akcny-plan-prechodu-z-institucionalnej-komunitnu-starostlivost-systeme-socialnych-sluzieb-roky-2016-2020.pdf.
[4]
National priorities on improvement of social services for years 2015-2020 (Národné priority rozvoja soiálnych služieb na roky 2015-2020). 2014. Bratislava: Ministry of Labour, Social Affairs and Family of the Slovak Republic. Available online: https://www.employment.gov.sk/files/slovensky/rodina-socialna-pomoc/socialne-sluzby/np2015-2020_vd.pdf.
[5]
Convention of the Rights of Persons with Disabilities. 2006. New York. Available online: https://www.ohchr.org/EN/HRBodies/CRPD/Pages/ConventionRightsPersonsWithDisabilities.aspx.
[6]
Pillinger, Jane. 2001. Quality in social public services. Luxembourg: Office for Official Publications of the European Communities.
[7]
Munday, Brian. 2007. Integrated social services in Europe. Strasbourg: Council of Europe Publishing. Available online: https://www.coe.int/t/dg3/socialpolicies/socialrights/source/Publication_Integrated%20social%20services%20in%20Europe%20E%20 (2).pdf.
[8]
Repkova, Kvetoslava. 2016a. Quality in context of social services´ transformation (Kvalita v kontexte transformácie sociálnych služieb). Bratislava: Institute for Labour nad Family Research. Available online: https://www.ceit.sk/IVPR/images/pdf/2016/socialne_sluzby_web.pdf.
[9]
Donabedian, Avedis. 1988. The Quality of Care. How Can It Be Assessed? JAMA, 12: 1743-1748.
[10]
Nies, Henk, Kai Leichsening, Roelf van der Veen, Ricardo Rodrigues, Pierre Gobet, Laura Holdsworth, Sabina Mak, Elisabet Hirsch Durrett, Marion Repetti, Michael Naiditch, Teija Hammar, Hennamari Mikolla, Harriet Finne-Soveri, Timo Hujanen, Stephanie Carretero, Laura Cordero, Maite Ferrando, Thomas Emilsson, Gunnar Ljunggren, Patrizia Di Santo, Francesca Ceruzzi and Eva Turk. 2010. Quality Management and Quality Assurance in Long Term Care. European Overview Paper. INTERLINKS: Utrecht/Vienna. Available online:: http://interlinks.euro.centre.org/sites/default/files/WP4_Overview_FINAL_04_11.pdf.
[11]
Thomas, Susan and Wolf Wolfensberger. 1999. An overview of Social Role Valorization. In R. J. Flynn and R. A. Lemay eds. A Quarter-Century of Normalisation and Social Role Valorisation: Evolution and Impact. Ottawa, ON: University of Ottawa Press, 125 - 159.
[12]
Osburn, Joe. 2006. An overview of Social Role Valorization Theory. In The SRV Journal, 1: 4 -13.
[13]
Wolfensberger, Wolf, Bengt Nirje, Simon Olshansky, Robert Perske and Philip Roos. 1972. The Principle of Normalisation in Human Services. Books: Wolfensberger Collection. Book 1.
[14]
Repkova, Kvetoslava. 2017a. Social Services. Support of the meaningful ordinary life from human-rights perspective (Sociálne služby. Podpora zmysluplnej každodennosti v ľudsko-právnej perspektíve). Bratislava: Institute for Labour nad Family Research. Available online: https://www.ceit.sk/IVPR/images/IVPR/2017/kniha_socialne_sluzby_podpora_zmysluplnej_kazdodennosti.pdf.
[15]
Krupa, Slavomir ed. 2007. Transformation of the care homes facilities towards their inhabitans´ social and work rehabilitation (Transformácia domovov sociálnych služieb s cieľom sociálnej a pracovnej integrácie ich obyvateľov). Bratislava: Rada pre poradenstvo v sociálnej práci. Available online: http://www.rpsp.sk/download/transformacia_dss.pdf.
[16]
Cangar, Miroslav ed. 2015. Governance and management of the transition from institutional to community-based care (Riadenie a manažment prechodu z inštitucionálnej na komunitnú starostlivosť). Bratislava: Implementačná agentúra MPSVR SR. Available online: https://www.ia.gov.sk/data/files/np_di/publikacie/Riadenie_a_manazment_prechodu_z_institucionalnej_na_komunitnu_starostlivost.pdf.
[17]
Lemay, Raymond, 1995. Social Valorisation Theory and the Principle of Normalisation. In A. E. Dell Orto and R. O. Marinelli eds. Encyclopedia of Disability and Rehabilitation. New York: Simon &Schuster Macmillan, 515–521.
[18]
Lemay, Raymond. 2001. Good Intentions and Hard Work Are Not Enough: Review of: P. F. Levy, 2001. The Nut Island Effect: When Good Teams Go Wrong. SRV - VRS. In The International Social Role Valorisation Journal, 1-2: 94-97.
[19]
Kendrick, Michael J. 2008. SRV as a Resource for Seeking and Shaping the Good Life. In Promoting and defending the rights and interests of people with developmental disability. Spring 2008, 7: 3-4.
[20]
Armstrong, John. 2006. The Application of Social Role Valorization in Supporting People with an Intelectual Disability–An Overview. Available online: http://www.socialrolevalorization.com/en/resources-bookstore/articles
[21]
Thomas, Susan and Wolf Wolfensberger. 2007. The New (3rd, 2007) Edition of PASSING. In The SRV Journal, 1: 58–62.
[22]
Repkova, Kvetoslava. 2015. Implementation of the quality conditions into social services´ practice–methodological backgrounds (Implementácia podmienok kvality do praxe poskytovateľov sociálnych služieb–metodické východiská). Bratislava: Institute for Labour nad Family Research. Available online: https://www.employment.gov.sk/files/slovensky/rodina-socialna-pomoc/socialne-sluzby/metodika-verzia-3.12-komplet.pdf.
[23]
Repkova, Kvetoslava. 2016b. Evaluation on quality conditions of provided social services–methodological backgrounds: draft) (Hodnotenie podmienok kvality poskytovaných sociálnych služieb–metodické východiská: návrh). (Bratislava: Institute for Labour nad Family Research. Available online: https://www.ceit.sk/IVPR/images/IVPR/vyskum/2016/Repkova/repkova_hodnotenie_podmienok_kvality.pdf.
[24]
Repkova, Kvetoslava, 2017b. Content and organisational aspects of education focused on evaluation of social services´ quality–draft) (Návrh obsahových a organizačných aspektov vzdelávania pre účely hodnotenia podmienok kvality sociálnych služieb–návrh). Bratislava: Institute for Labour nad Family Research. Available online: https://www.ceit.sk/IVPR/images/IVPR/vyskum/2017/Repkova/navrh_organizacnych_a_obsahovych_aspektov_repkova_2017.pdf.
[25]
Hlebec, Valentina and Maja Mrzel, M. 2012 Methodological problems and solutions regarding explanatory mixed methods research design. In Teoria in Praksa, 2: 245-263.
[26]
Lemay, Raymond. 1999. Roles, identities, and expectations: Positive contributions to Normalisation and Social Role Valorisation. In R. J. Flynn and R. A. Lemay eds. A Quarter-Century of Normalisation and Social Role Valorisation: Evolution and Impact. Ottawa, ON: University of Ottawa Press, 219-240.
[27]
Repkova, Kvetoslava. 2018. Social work in area of social services (Sociálna práca v sociálnych službách). Bratislava: Institute for Labour nad Family Research. Available online: https://www.ceit.sk/IVPR/images/IVPR/2018/sp_v_soc_sluzbach.pdf.
[28]
Leichsenring, Kai and Anette Scoppetta. 2016. Future perspectives on social welfare policy and research–Identifying social policy issues in Europe. Vienna: GAM 2016 the European Centre for Social Welfare Policy and Research. 20-21 September, 2016.
[29]
Flynn, Robert J. 1999. A comprehensive review of research conducted with the programm evaluation instruments PASS and PASSING. In R. J. Flynn and R. A. Lemay eds. A Quarter-Century of Normalisation and Social Role Valorisation: Evolution and Impact. Ottawa, ON: University of Ottawa Press, 317-352.
Browse journals by subject